Privacy policy

Privacy Policy – Lilli Pet Shop

Last updated: September 10, 2025

This Privacy Policy describes how Lilli Pet Shop, owned by Giulia Helena Serreli, with registered office at Via Tel Aviv 13, 09129 Cagliari (CA), Italy, VAT number 04179300928, REA number CA-370001, collects, uses, and protects your personal information when you visit, use our services, or purchase products from lillipetshop.com (the "Site") or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information you provide directly to us, including:

  • Contact information: name, address, email, phone number.

  • Account information: username, password, preferences.

  • Order information: billing/shipping address, payment information (processed securely via Shopify), and purchase history.

  • Customer service communications.

We also collect information automatically through cookies and other tracking technologies:

  • Device and browser information

  • IP address and network information

  • Interaction with our website and marketing materials

We may obtain information from third-party services (e.g., Shopify, payment processors) to provide our Services.

2. How We Use Your Information

We use your personal information to:

  • Process orders, payments, and returns

  • Communicate about your account and orders

  • Improve our website and Services

  • Personalize marketing and promotions (only with consent where required)

  • Prevent fraud and ensure website security

3. Cookies

We use cookies to improve your experience, remember preferences, and analyze website traffic. You can disable cookies via your browser settings, but some features may not function correctly if cookies are blocked.

For more details, see Shopify’s cookie policy: https://www.shopify.com/legal/cookies

4. Sharing and Disclosure of Information

We may share your personal information:

  • With service providers who help us fulfill orders or provide Services (e.g., shipping, payment processing)

  • With business partners for marketing, only with your consent if required

  • As required by law, for legal proceedings, or to enforce our Terms of Service

  • In connection with a business transaction, such as a merger or acquisition

We do not sell or rent your personal information.

5. International Transfers

Your personal information may be stored and processed outside your country. When transferring data from the EU, we use appropriate safeguards such as Standard Contractual Clauses.

6. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Your Rights (EU/EEA residents)

You have rights under the GDPR, including:

  • Access, correction, or deletion of your personal data

  • Restriction of processing or data portability

  • Withdraw consent at any time

  • Object to marketing communications

  • File a complaint with your local Data Protection Authority (Italy: Garante per la Protezione dei Dati Personali – www.garanteprivacy.it)

To exercise these rights, contact us at lillipetshop.info@gmail.com.

9. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian, contact us to delete your child’s information.

10. Contact Information

If you have questions or concerns about this Privacy Policy or our practices, please contact:

Giulia Helena Serreli – Lilli Pet Shop
Via Tel Aviv 13, 09129 Cagliari (CA), Italy
VAT: 04179300928 – REA: CA-370001
Email: lillipetshop.info@gmail.com